Return and refund policy

Thank you for shopping with us at Glowicare. We are committed to ensuring your complete satisfaction with every purchase. Please review our return policy to ensure a smooth experience.

30-Day Return Policy: Enjoy 30 days from the date you receive your item to initiate a return if needed.

Return Eligibility: For a successful return, ensure your item is:

  • In its original, pristine condition, unworn or unused, with all tags attached, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

Starting a Return: To begin the return process, please contact us at support@glowicare.com. Returns should be directed to our warehouse: 1942 Broadway St ste 314c, Boulder Colorado 80302

We will provide a return shipping label and instructions for sending your package. Unauthorized returns will not be accepted.

Refunds are issued promptly after we receive and process your return. Please note, customers are responsible for all return shipping costs.

For any return-related inquiries, don't hesitate to reach out at support@glowicare.com.

Damages and Issues: Inspect your order upon delivery. For any defective, damaged, or incorrect items, contact us immediately for a swift resolution.

Non-Returnable Items: The following cannot be returned:

  • Perishable goods such as food, flowers, or plants.
  • Custom or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Used personal items.
  • Discounted items, including those in combo deals.

Review our size chart before ordering to ensure accurate sizing.

For questions about specific item returns, contact us. Note: Sale items and gift cards are non-returnable.

European Union 14-Day Cooling Off Period: For EU shipments, you may cancel or return orders within 14 days, for any reason. The above return conditions apply.

Refunds: Upon return receipt and inspection, we'll inform you of the refund approval status. Approved refunds are processed within 10 business days to the original payment method. Bank or credit card processing times may vary.

If over 15 business days have passed since we approved your return, please contact us at support@glowicare.com.